It’s hard to believe that just a few years ago, Large Language Models (LLMs) like ChatGPT, Claude, and Gemini weren’t widely used—or used at all! Now organizations and corporations in every industry ...

Businesses spent big on AI to answer their customers. The customers had other ideas. People are approximately three times more likely to use a third-party GenAI tool, such as ChatGPT, than a company’s ...

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

A teenager sits on the edge of her bed, phone screen glowing, thumbs moving fast. But she isn’t texting a friend. She isn’t calling a parent. She’s asking an artificial intelligence chatbot what to do ...

Eri Petherbridge, a psychology student in Boone, N.C., was going to therapy three times a week when her therapist suggested she start using an artificial-intelligence chatbot for support between ...

A new study is putting a spotlight on the systemic left-leaning bias the most prominent AI chatbots have. The Washington Post published a report Wednesday that tested popular AI tools like OpenAI's ...

After beta-testing a model for library fulfillment in late 2025, Seattle-based ThriftBooks has launched LibraryAdvantage, a program for ordering everything from new releases to out-of-print editions.

This year’s Digital News Report marked a notable milestone: for the first time, social and video networks overtook news publishers as a source of news globally. As audiences continue to migrate toward ...

About 60% of U.S. adults say they read AI summaries at the top of search engine results, while about 30% say they don’t, and 10% are unsure. When a Google AI Overview accompanies search results, ...

The World Bank Group today approved a $200 million financing package to help expand access to reliable, affordable, and clean electricity across Benin, the Central African Republic, Liberia, and ...

The takeaway: Despite the apparent growth of an anti-generative AI movement, more Americans are using chatbots than ever before, according to a new survey. But somewhat paradoxically, just 16% of ...

Clockwise, from top right: An employee at an Amazon Web Services lab in Austin, Texas; a woman uses a smartwatch; a student before commencement at the University of Southern California; a person uses ...